General Terms of Return & Withdrawal
You have the right to return the entire order or part of it within fourteen (14) calendar days from the date of receipt, under the following circumstances:
- Sale of an incorrect product due to proven fault of the company
- Product with a problem or defect covered by the warranty
- Selection of the wrong product and request for replacement
- You changed your mind and no longer wish to keep the product
In all cases, the products must be returned in the condition in which they were received: complete, undamaged, unmodified, and in their original packaging, accompanied by all documentation and original proof of purchase.
If the return is not made within the above-mentioned time frame or does not meet any of the return conditions, the company reserves the right to decline the return or replacement.
Special Terms of Return & Withdrawal
Returns are not accepted for products:
- That were custom ordered
- That have been modified according to the customer’s specifications
- That, for hygiene and safety reasons, cannot be resold
If the replacement of a product is requested due to the customer’s fault, the customer bears the direct cost of return and reshipping. If the return is due to the company’s error, the company will cover the return and reshipping costs, provided the return is made using one of the company’s partner courier services.
You have the right to request a refund within the withdrawal period, provided all return and withdrawal conditions are met. Refunds are processed by the company’s accounting department within fourteen (14) working days from the receipt and inspection of the returned products. If the reason for the refund request is not due to a company error, the initial shipping and cash-on-delivery fees (if applicable) will be deducted from the refundable amount. In cases where the original order was shipped with free delivery, the return shipping cost is set at €5.
“L. Kyritsis Orthopedics S.A.” fully complies with EU Directive 2013/11/EU, which has been implemented in Greece under Ministerial Decision 70330/2015.
You can find the returns form here.